Jenni Lunt

Are you ready to join a growing and dynamic team as Mortgage Administrator in South Manchester? Our client is entering an exciting phase of growth and is looking for a talented individual to help customers secure their financial needs. This role offers a fantastic opportunity to be part of a market-leading financial platform backed by global success. This Mortgage Administrator position offers a basic salary of up to £32k, with on-target earnings reaching £45k. Enjoy a hybrid working model with 2 days in the office and 3 days from home after a successful probation period. Plus, benefit from private health and dental cover, and a life assurance scheme. Our client is a leader in the financial technology sector, providing innovative solutions to help users manage their credit and make informed financial decisions. With a presence in several countries and millions of users worldwide, the company is committed to leveraging technology to enable positive financial choices. As a Mortgage Administrator , you will: Review and package secured loan applications for accuracy and completeness. Verify customer information, including income and credit history. Prepare and process essential loan documents. Conduct thorough due diligence on applications. Communicate with lenders and resolve any issues during the loan process. Liaise with customers, guiding them through the application process. Build strong customer relationships, ensuring satisfaction. Meet targets and KPIs while maintaining high customer service standards. Stay informed on industry regulations to provide accurate guidance. Package and Benefits: The Mortgage Administrator role comes with a comprehensive package: Annual salary of £32,000, with potential earnings up to £45,000. Hybrid work environment with 2 days in the office and 3 days from home after probation. 25 paid holidays plus a duvet day on your birthday. Private health and dental cover, including mental health support. Life assurance scheme and up to 4% matched pension. Daily breakfast, free snacks, and access to discounts. Opportunities for learning and development, including leadership-led training. For the Mortgage Administrator role, the ideal candidate will: Have knowledge of secured loans (desirable but not essential). Possess a performance-driven mindset, focused on achieving targets. Deliver exceptional customer service, fostering long-term loyalty. Be organised and capable of managing multiple cases in a fast-paced environment. Excel in communication and interpersonal skills. Be detail-oriented with strong problem-solving abilities. Be flexible and willing to work shifts as needed. If you have experience or interest in roles such as Loan Processor, Financial Advisor, Credit Analyst, Customer Service Representative, or Loan Officer, this Case Manager position could be the perfect fit for you. If you're a motivated individual ready to make a real impact in a thriving company, this Case Manager role could be your next career move. Apply now to join a team that values innovation, customer satisfaction, and continuous growth.

Are you ready to make a difference as a Customer Service Advisor? Our client is seeking someone who excels in resolving customer issues efficiently and providing exceptional service. Join a dynamic team in the vibrant location of Altrincham and support new customers as they embark on their business journey. With a starting salary of £28,750, this role offers a fantastic opportunity to showcase your customer care skills. You'll be part of a supportive team that values continual development and encourages you to learn new skills. As a Customer Service Advisor, your responsibilities will include: Proactively nurturing existing customer relationships with outstanding service. Resolving customer issues and complaints swiftly while maintaining relationship integrity. Ensuring compliance processes are adhered to at all times. Communicating effectively with customers via phone, email, and written correspondence. Meeting service level agreements within the Personal Support Team. Supporting new customers through their initial learning curve. Package and Benefits: The Customer Service Advisor role comes with a comprehensive package, including: Annual salary of £28,750 Office hours Monday to Friday, no weekends Yearly salary reviews 23 days holiday plus bank holidays Annual company bonus Regular social events and incentives Study support Opportunities for continual development and skill enhancement The ideal Customer Service Advisor will have: A strong desire to resolve customer issues efficiently. Excellent attention to detail in all tasks. Commitment to providing outstanding customer service. Enthusiasm for learning and personal development. Flexibility to undertake specific projects as required. If you're interested in roles such as Customer Support Specialist, Client Relations Advisor, Customer Experience Representative, Customer Success Agent, or Customer Service Coordinator, this Customer Service Advisor position could be the perfect fit for you. If you're passionate about delivering exceptional customer service and looking for a role that offers growth and development, consider applying for the Customer Service Advisor position. Take the next step in your career and join a company that values your contribution. Call Jenni on 01614166135 for more information JL_FIN

Are you ready to dive into the world of finance as an Accounts Assistant? Our client, a dynamic and fast-growing finance company based in Handforth. Due to company growth they are on the hunt for someone with a keen eye for detail and a passion for numbers to join their team. This role offers the perfect opportunity to develop your financial skills while supporting the CFO and Management Accountant. With a salary of £25,000 - £30,000, this role offers a fantastic package including 25 holidays plus bank holidays, private health cash plan, with lots of genuine career progression. As an Accounts Assistant, you will: Provide accurate and timely financial information to support decision-making. Work closely with the Management Accountant to enhance your skills. Ensure loan books are accurate and covenant compliant. Post transactions to Sage and update relevant loan books. Create redemption statements and statements of accounts. Assist with the implementation of a new CRM system. Develop rapport with external stakeholders and produce investor reports. Package and Benefits: The Accounts Assistant role comes with a comprehensive package: Annual salary of £25,000 - £30,000. Discretionary annual bonus. 24 holidays, plus bank holidays, with an increase to 25 after one year. 24-hour colleague assistance helpline. Westfield Health cash plan. Team social events and trips. Birthday day off and a "Give Back" day. The ideal Accounts Assistant will have: AAT Level 4 qualification. Exposure to specialist lending (advantageous). Strong attention to detail and a passion for numbers. Great commercial instincts and curiosity to explore business performance. A desire to develop skills and advance in their career. If you're interested in roles such as Finance Assistant, Junior Accountant, Bookkeeper, Financial Analyst, or Accounts Administrator, this Accounts Assistant position could be the perfect fit for you. If you're a detail-oriented individual with a passion for finance, this Accounts Assistant role offers a fantastic opportunity to grow and develop in a supportive environment. Don't miss out on the chance to be part of a company that's making waves in the finance industry. Apply now! JL_FIN

Got a knack for spotting the little things and love keeping everything in order? Our client is looking for a Loans Processor to join their lively team in Wilmslow. This role is all about supporting the business development and underwriting teams, making sure every important check is done to keep the loan processing smooth and easy. Enjoy a competitive salary between £25,000 - £30,000, along with a fantastic range of benefits. You'll enjoy team social events and trips that foster a collaborative and fun working environment. Our client is a forward-thinking company dedicated to providing exceptional financial services. They pride themselves on their commitment to client satisfaction and their supportive, team-oriented workplace culture. As a Loans Processor, your responsibilities will include: Reviewing applications to ensure all relevant paperwork is submitted. Organising client information for efficient loan processing. Checking loan-to-value and debt-to-income ratios. Completing detailed affordability assessments. Requesting credit checks and issuing necessary paperwork. Handling enquiries from applicants and lenders. Drafting case rationale for investors and senior management. Completing AML checks and maintaining accurate records. Working to deadlines for submission of paperwork. Package and Benefits: The Loans Processor role comes with a comprehensive package including: Annual salary of £25,000 - £30,000. 24 holidays plus bank holidays, increasing to 25 after one year. Westfield Health cash plan. 24-hour colleague assistance helpline. Proximity to Wilmslow train station. Team social events and trips. The ideal Loans Processor candidate will have: Excellent interpersonal and communication skills. Attention to detail and high-level numeracy. Understanding of financial processes and credit scores. Expertise in databases, word processors, and spreadsheets. Proven customer service skills and exceptional organisation. Ability to multi-task and prioritise effectively. If you have experience or interest in roles such as Loan Administrator, Credit Analyst, Underwriting Assistant, Financial Processor, or Loan Officer, you might find the Loans Processor role to be a perfect fit for your skills and career aspirations. If you're ready to take on a challenging and rewarding role as a Loans Processor, apply today to join a company that values its employees and offers a supportive and engaging work environment. Alternatively please calll Jenni on 01614166135 for more information.

Are you ready to lead a team to customer service excellence? Our client is seeking a dynamic Customer Care Manager to join their innovative company based in Altrincham. With a focus on top-notch customer service, compliance, and IT innovation, this role is pivotal in ensuring the company's long-term success. This is an exciting opportunity for a Customer Care Manager to earn between £40,000 and £43,000 per year. You'll be part of a forward-thinking company that values IT innovation and compliance. Plus, you'll have the chance to develop your team and yourself through continuous learning and development. Our client is committed to delivering exceptional customer service, maintaining compliance, and leveraging cutting-edge IT systems. They believe these elements are crucial for sustained success and are dedicated to setting the industry standard in these areas. The Customer Care Manager will: Lead teams of Customer Care Advisors to achieve service excellence. Develop and refine departmental work processes and procedures. Support and develop team leaders to enhance service delivery. Proactively seek and implement customer feedback for service improvement. Ensure departmental SLAs are met and regularly publish KPI updates. Analyse customer data to increase business intelligence. Enhance compliance and implement feedback from the FCSA. Manage staff through coaching, recruitment, and appraisals. Develop a training schedule with the Umbrella Trainer for team improvement. Package and Benefits: The Customer Care Manager will enjoy a comprehensive package, including: Annual salary of £40,000 - £43,000. Opportunities for continuous learning and professional development. A role that emphasises IT innovation and compliance. The ideal Customer Care Manager will have: Strong leadership qualities and a positive attitude. A constant drive for achievement and responsibility. Strategic thinking with empathy and problem-solving skills. Confidence in decision-making and the ability to stay focused. Business knowledge of umbrella services and management skills. Excellent planning, organisation, and continuous learning abilities. If you have experience or interest in roles such as Customer Service Manager, Client Relations Manager, Customer Support Lead, Customer Experience Manager, or Client Services Manager, you might find this Customer Care Manager position to be a perfect fit for your skills and aspirations. If you're a motivated leader with a passion for customer service excellence, this Customer Care Manager role could be your next career move. Join a company that values innovation and compliance, and make a significant impact on their success. Apply now to take the next step in your career! JL_FIN

Are you ready to take the next step in your career as an Operations Administrator? Our client, a specialist organisation in the property finance and lending sector, is seeking a talented individual to join their dynamic team. Based in the heart of Manchester, this company is renowned for its innovative funding solutions and exceptional client service. This is a fantastic opportunity with a salary ranging from £30,000 to £35,000. You'll enjoy working in a modern office environment with a close-knit team, and benefit from excellent career progression opportunities. Plus, you'll have 25 days of holiday, plus bank holidays, to enjoy some well-deserved downtime. Our client is a leader in the property finance and lending industry, known for their strong market presence and dedication to providing top-notch client experiences. They pride themselves on their innovative solutions and their commitment to fostering a supportive and collaborative work environment. As an Operations Administrator, your responsibilities will include: Overseeing the day-to-day running of the office Acting as the first point of contact for clients and visitors Managing office supplies and stock levels Coordinating internal and external events Arranging travel and accommodation for the team Providing HR and administrative support to senior leaders Assisting Directors with various operational tasks Package and Benefits: The Operations Administrator role comes with a comprehensive package, including: Annual salary of £30,000 to £35,000 25 days holiday plus 8 bank holidays Healthcare plan available after probation Opportunities for career progression The ideal candidate for the Operations Administrator role will have: Previous experience as an Operations Assistant, Office Manager, Operations Administrator, Office Coordinator, or similar role Proven experience supporting senior management or Directors Strong organisational skills and a proactive approach Excellent communication skills, both in person and over the phone Ability to multitask effectively in a busy environment If you have experience as an Operations Assistant, Office Manager, Office Coordinator, Administrative Assistant, or Executive Assistant, this Operations Administrator role could be the perfect fit for you. This is your chance to join a respected and forward-thinking organisation where you can make a real impact on the smooth running of the business. If you're ready to take on this exciting challenge, we'd love to hear from you. Apply now and take the first step towards a rewarding career as an Operations Administrator. JL_FIN

Are you an ambitious individual looking to make your mark as a Collections Advisor? Our client, a leading provider of debt litigation and recovery services, is on the hunt for talented Case Managers to join their Collections and Customer Support Teams. This is your chance to be part of a dynamic firm that collaborates with some of the biggest names in the financial industry. This role offers an annual salary between £24,000 and £26,000. You'll enjoy a range of perks, including 25 days of holiday and a hybrid working model. Plus, there's a competitive bonus structure to reward your hard work. Our client is a top player in the debt litigation and recovery sector, partnering with major financial industry names. They pride themselves on delivering professional and fair debt recovery services, ensuring customer satisfaction and compliance. As a Collections Advisor, you'll be responsible for: Managing case files and ensuring their progression. Negotiating repayment terms and settlement options. Handling your own portfolio with a focus on fair customer outcomes. Making challenging decisions and escalating cases through the legal process. Acting as the first point of contact for incoming customer calls. Package and Benefits: The Collections Advisor role comes with a comprehensive package: Annual salary of £25,800 25 days of holiday, and no work on Bank Holidays. Hybrid working arrangement. Medicash health benefits. Competitive bonus structure. Birthday lunches and summer/Christmas parties. Free parking. The ideal Collections Advisor should have: Experience in the debt recovery industry or a contact centre. Excellent communication skills and a clear telephone manner. The ability to set priorities and work independently. Self-motivation, enthusiasm, and a conscientious approach. Availability to work 37.5 hours per week, Monday to Friday, with a mix of home and office-based work. If you're interested in roles such as Debt Recovery Specialist, Customer Service Advisor, Case Manager, Collections Officer, or Contact Centre Agent, this Collections Advisor position could be the perfect fit for you. If you're ready to take on the challenge and grow your career as a Collections Advisor, this is the opportunity you've been waiting for. Apply now and become part of a leading firm in the debt recovery industry.

Are you a people person with a knack for problem-solving? Our client is seeking a Collections Agent to join their team in Manchester. This exciting role involves supporting customers with outstanding payments, ensuring they receive the best possible service. The company is dedicated to revolutionising the used car finance industry, making the car buying experience as simple and joyful as possible. Enjoy a competitive salary ranging from £26,000 to £30,000, with the added bonus of a discretionary company bonus scheme. Benefit from 25 days of holiday, which increases to 28 days after three years of service, plus bank holidays. Additionally, you'll have access to a private medical plan and a health cash plan for you and your family, ensuring your well-being is always a priority. As a Collections Agent, you'll be responsible for: Handling telephone queries from customers facing financial difficulties. Engaging in meaningful conversations to find suitable payment solutions. Setting up payment plans and collaborating with specialist teams. Demonstrating compassion and understanding for customers in vulnerable situations. Keeping accurate records of conversations and actions. Reviewing and suggesting improvements to processes. Identifying and reporting potential risks to your line manager. Package and Benefits: The Collections Agent role comes with an attractive package, including: Annual salary of £26,000 - £30,000. Discretionary company bonus scheme. 25 days holiday, increasing to 28 after three years, plus bank holidays. Private medical insurance and health cash plan. 5% pension contribution from the company. Employee discounts and free office refreshments. Enhanced family leave and paid sick leave. The ideal candidate for the Collections Agent position will have: Experience in a Payment Support, Collections, or Recoveries role. Excellent verbal and written communication skills. Strong understanding of financial principles and customer support strategies. A proactive approach to managing and prioritising caseloads. A passion for helping customers improve their financial health. If you have experience or interest in roles such as Payment Support Agent, Recoveries Officer, Debt Collection Specialist, Customer Service Advisor, or Financial Support Officer, this Collections Agent position could be the perfect fit for you. If you're driven, empathetic, and eager to make a difference in the financial well-being of others, this Collections Agent role is an excellent opportunity to join a dynamic and supportive team. Don't miss out on the chance to be part of a company that's making waves in the used car finance industry. Apply now and take the next step in your career! Alternatively please call Jenni on 01614166135 for more information. JL_FIN